FAQ

Name: Hotel Monastère
Address: Boschstraat 71, Maastricht, 6211 AV
Telephone: +31 (0)20 5 150 453

Find the answers on our frequently asked questions here!

Arrival

FAQ

Arrival

From what time is check-in?

Until what time is check-in?

Can I park at the hotel?

How can I reach the hotel?

Departure

Until what time is check-out?

Is it possible to extend check-out time?

Is there a short-term luggage storage available?

Does the hotel offer a shuttle service to the airport?

During your stay

Are pets allowed?

Can you accommodate children?

Rooms

What room facilities do you offer?

Is an extra bed possible?

Are babycots available?

Food & drinks

Do you offer breakfast and at what time?

Do you provide room service?

Can I eat lunch or dinner at your hotel?

Is there a bar in the hotel?

Do you take into account any dietary wishes?

Payment

Are fees and taxes included in prices?

How much is the city tax?

What payment methods are accepted?

Do we have to pay a deposit?

Reservation

What is the minimum age to make a reservation?

Is it possible to cancel my reservation?

What happens if I don’t show up?

Is it possible to change my reservation?

What are the benefits of booking my reservation directly through the website?

How do I book a getaway?

Shoots & events

Is it possible to do a photoshoot or other media collaboration at your hotel?

Is it possible to arrange an event or party at your hotel?

Does the hotel offer a meeting room?

Jobs

Where are the current vacancies at Vondel Hotels?

Sustainability & accessibility

Is the Vondel Hotels Collection sustainable?

Do you have wheelchair friendly rooms?

Is there an elevator available?